Heidi Bell Box

Protect Your Home and Family with HeidiSecure

We fit systems that work around people's lives and needs

"We have just been burgled and are worried they will come back and need a system fitted quickly"

Secure, Reliable, Easy to Use Systems - Insurance Approved

Powerful control of your security system

Alarm alerts direct to your smartphone.

Remote setting and unsetting from your smartphone.

Wireless fobs

One button set and unset with the optional wireless fob.

No codes to remember with proximity fob setting.

NSI Sertificate of compliance

Certificate issued as required for your home insurance approval.

Powerful control of your security system

An alert to your smartphone when your children arrive home safe from school.

Pet tolerant

Pet tolerant sensors as standard.

Set the alarm downstairs at bedtime.

carbon monoxide detector

Protect your family by connecting optional Carbon Monoxide (CO) and smoke detectors.

See how it works

Peace of mind maintenance with HeidiSecure - No additional charges no matter how often you need us!

All battery changes and ongoing maintenance included.

All servicing included.

No long term contract or tie in, just one month's notice.

Local Cheltenham Company

We only operate in and within close proximity to Cheltenham for fast response times. Our staff live locally and have a detailed knowledge and understanding of the area and its security issues.

Choose from three HeidiSecure packages

HeidiSecure2 with Smartphone App is our most popular alarm notification plan and offers alarm notifications with optional CCTV video verification direct to your Smartphone along with the ability to set and unset your alarm system remotely.

What is included - at a glance

HeidiSecure1 HeidiSecure2 HeidiSecure3
Designed to Meet Insurance Company Requirements for an Ongoing Maintenance Agreement* yes yes yes
No Surprise Costs - No Charge for Additional Engineer Callouts yes yes yes
All Servicing & Maintenance Included yes yes yes
Unlimited 24/7 Engineer Support (unique PIN code for out of hours support) yes yes yes
Parts and Labour Included yes yes yes
Battery Changes Included yes yes yes
Smartphone App - Remote Access of Your Security System and Cameras Using a Smartphone via App - yes yes
Your Home Monitored via our 24/7 Alarm Receiving Centre (ARC) - yes yes
Key Holder Notification of Alarm Events by ARC - yes yes
Police Response on Confirmed Alarms - - yes
Cost per month payable by Direct Debit £19.00 £35.00 £45.00

* Please check with your insurance company as your theft cover may be invalid unless your security system is covered by a current maintenance service agreement complying with the Rules of the NSI.

Prefer not to enrol on one of our packages? - Installation only option available

If it is not a requirement of your insurance theft cover then we offer an Installation Only option. However, if you choose not to enrol on one of our HeidiSecure packages you will be missing out on all of the great benefits listed in the table above.

HeidiSecure plan descriptions

HeidiSecure1 - All Inclusive Alarm Maintenance
Includes all servicing, engineer support via a unique pin code and replacement parts and labour at no additional cost.**
HeidiSecure2 - Maintained and Monitored with Smartphone App
HeidiSecure2 uses a secure, independently powered radio modem with a WorldSIM to ensure all alarm events are immediately signalled to our Alarm Monitoring Centre. This means your home will remain secure, even if the power and telephone line is cut. Our Alarm Monitoring Centre will alert you and nominated key holders of alarm events, loss of communication or loss of power at your property.
Includes all servicing, engineer support via a unique pin code and replacement parts and labour at no additional cost** with Grade 2 DualCom alarm monitoring. Your alarm linked to our Alarm Receiving Centre for additional peace of mind.
Smartphone App allows customised push notifications from your alarm to your phone, for example, alerts can be sent to you when:
- a user Disarms the system
- an intruder triggers a Perimeter Detector in the garden
- a smoke alarm is triggered
Add cameras to visually verify alarm events using the App.
The Smartphone App and your security system communicate through a secure cloud platform which is fully encrypted (AES 256) and no sensitive data is stored.
HeidiSecure3 - Maintained, Monitored and Policed with Smartphone App
HeidiSecure3 is for higher risk properties either due to the value of items within the property and/or the occupancy level and location and includes the addition of Police notification on Confirmed Alarms. A Confirmed Alarm is the activation of 2 or more sensors within a short time period, a likely indicator of an unauthorised intrusion. We carry out a higher frequency servicing schedule on our HeidiSecure3 systems to ensure there are no false confirmed alarms.
Includes all servicing, engineer support via a unique pin code and replacement parts and labour at no additional cost** with Grade 2 DualCom alarm monitoring. Your alarm linked to our Alarm Receiving Centre with Police notification on Confirmed Alarm activations.
A one off Police URN application fee of £52.19 applies.
Smartphone App allows customised push notifications from your alarm to your phone, for example, alerts can be sent to you when:
- a user Disarms the system
- an intruder triggers a Perimeter Detector in the garden
- a smoke alarm is triggered
Add cameras to visually verify alarm events using the App.
The Smartphone App and your security system communicate through a secure cloud platform which is fully encrypted (AES 256) and no sensitive data is stored.

** Note the following exclusions.

  • Additions or alterations to the security system are not included.
  • Damage to the system by wilful or negligent act or some other cause beyond the control of Heidi Security.
  • Faults on the electrical installation or communication path.
  • The replacement of wireless push button key fobs, external detectors and cameras is not included.
  • Please note that to enjoy all the benefits of our HeidiSecure cover packages enrolment must be initiated on the day of system commissioning.

Benefits of WorldSim

Our alarm panels connect to the Alarm Monitoring Centre using multi network modems with WorldSIM.

WorldSIM uses a patented roaming algorithm to select the strongest mobile network in your local area and eliminate downtime offering the best guarantee of radio coverage to ensure your property is always monitored.

Alarm your shed or garage

Do you store expensive bikes, tools and garden equipment in your shed or garage? Our wireless alarms have an excellent range and as such can be extended into most sheds and garages at minimal extra cost.

Burglary prevention tips

Prevention is better than cure. Please click to read our advice on burglary prevention.

Beware DIY alarm systems!

If you decide to fit your own system for budgetary reasons, you will need to make sure that it is secure, as a lot of DIY kits on the market are not. For example, click here for an assessment (carried out by an independent cyber security consultancy company) of the Yale Smart Home Alarm System which details it’s shortfalls. The best way to ensure that an alarm system is secure is checking that the equipment is PD6662:2010 compliant and installed in accordance with the standard.

View crime statistics for Cheltenham and Gloucester

Updated monthly with the latest figures.

Map of burglaries in Gloucestershire in the past 12 months- updated December 2018

Plots on map indicate burglaries in Gloucestershire in the past 12 months- updated December 2018

Recent Testimonials

“ Fast, efficient, professional ★★★★★
I recommend ”

Domestic Customer from Cheltenham
November 2018


“ Recent annual service / maintenance check : Excellent service - as always - from Heidi. Very good communications and quick, efficient service. ”

Domestic Customer from Cheltenham
October 2016


“ Just a quick note to thank all at Heidi Security for making us feel safe again. ”

Domestic Customer from Cheltenham
September 2016


Click here for all testimonials